Frequently Asked Questions
Everything you need to know about our Thai Online Store
What type of supplies do the categories include?
We stock food, beverages, condiments, and utensils of Asian origin. Our wide range of products includes authentic ingredients to prepare your favorite Thai dishes, from curry pastes to special sauces, noodles, jasmine rice, and much more. We also have traditional tableware and specific utensils for Thai cuisine.
What are the average delivery times?
95% of orders are delivered within 24 hours within the peninsula. We work with the best transport services to ensure your products arrive in perfect condition and as quickly as possible. Orders placed before 12:00 pm are usually shipped the same business day.
Can I make a purchase as a catering company or restaurant?
Yes, you can do so with prices adapted for professionals in the gastronomy sector. We have a special program for restaurants, caterers, and businesses in the food industry with volume discounts and special conditions. To access it, simply register as a professional client and verify your business with the requested documents.
Do you accept cash on delivery?
We do not have this option, but we offer secure and varied payment methods such as credit/debit cards, PayPal, bank transfer, and payment with Apple Pay and Google Pay. All our payment methods are protected with advanced encryption systems to guarantee the security of your transactions.
Do you ship to the Canary Islands, Ceuta, and Melilla?
Yes, we ship to all these regions. However, delivery times may be longer (between 3-5 business days), and additional fees may apply due to customs and special transport costs. We recommend checking the specific rates for your location during the purchase process.
How do you guarantee the freshness of the products?
We work directly with official importers and distributors to guarantee the maximum freshness and authenticity of all our products. In addition, our stock management system allows us to maintain a constant turnover of products, ensuring that you always receive ingredients with the highest quality and optimal expiration dates.
Can't find an answer to your question?
Our customer support team is available to help you with any questions or inquiries.
Contact Support